Help Center

For  Simply Kids Room's products, shipping will be free for orders over $150 (curbside delivery) and for orders under $150 will be calculated shipping price based on zip code destination by UPS.More information on Shipping Policy.

When your package leave our warehouse to ship and it will happen within 1-3 business day, we will send to you an email notification with tracking information. Delivery time range 3- 15 business days from receipt of tracking information. Please note: days mean business days (Monday - Friday, except holidays).

You will receive by e-mail all status and the track code of you order. If you need any additional information or assistance, please email us at contact@simplykidsroom.com.

No, we don't ship internationally.

Yes, please check our return policy for more details.

Yes, you can request for replacement. Please fill our form on this page, so then Customer Service will contact you for replacement.

If your order has not shipped yet, you can modify/cancel  it, please contact our customer service by email contact@simplykidsroom.com for any assistance.

 Simply Kids Room products are made in Southern Brazil. For more information about how our products are made, please click here.

Simply Kids Room only uses water-based finishes.

Inside of each product's box has its assembly instructions but you can download another here. 

To remove accumulated dust of your wood product use a soft, lint-free cloth. For a deeper cleaning use a soft, lint-free cloth which has been dampened on a solution of neutral detergent and warm water. Do not use oily products, abrasives, amonia or other agressive products of cleaning. 

·Keep moderate temperatures (70°F - 72°F) and humidity around 50% - 55% in your home set.

·Ensure your humidifier is working properly.

·Avoid recurrent and/or sudden variation in humidity.

·Place your wood furniture away from heat sources, for example, but not limited to fireplaces or radiators.

·Keep your furniture away from direct sunlight.

·Use a dehumidifier during rainy seasons to remove excess moisture from the air.

Our customer service is 100% online, so please email us at contact@simplykidsroom.com.